Sheridan VAHCS embraces patient-family centered care principles. The incumbent practices good customer service in all work activities. Must be poised and articulate in communicating with people of varied educational levels and varied ethnic backgrounds. Makes caring for the veteran his/her priority while in the work setting and demonstrates customer service principles in all aspects of work. Willing to work cooperatively as a member of a team in all assignments. Screen admission calls and obtain pertinent clinical information about the requested admission, determining if the needed care is able to be provided at this facility, and requesting medical records for review. Upon review of the patient's needs, if care can be provided at this facility, the appropriate physician is contacted for admission authorization. If admission is authorized, communication is made with the referring facility/person and additional records/clinical information are requested as necessary (i.e.: copies of imaging studied, etc.) ad should accompany patient upon transfer or be available to receiving facility prior to transfer. If care needs cannot be accommodated at this facility, provide options to the caller for healthcare facilities that may be able to accommodate the patient needs. Utilizes National and VISN 19 transfer protocols. Documents in the medical record the reason for admission, chief complaint, pertinent clinical data, and name of contact person for discharge planning needs. Notifies appropriate personnel of the pending admission, including date of admission, mode of transport, accepting physician and area the patient is to be admitted. Ensure all appropriate medical records are scanned into CPRS and communicated to the admitting unit. When notified of a patient admission to a non-VA facility, works closely with the non-VA facility and the Network Authorization Office to ensure the veteran is transferred to the appropriate VA facility in a timely manner if the veteran wishes for the VA to continue to provide for his or her care. Consults with Beneficiary Travel Department for transportation protocols in a timely and appropriate manner. Coordinates both the exchange of clinical information about the patient and the logistics of moving the patient between facilities. This includes consideration of special mode travel when necessary. Participates in the Network 19 Transfer Daily Forum Calls. Serves as the physician surrogate in the transfer process of patients to other VA facilities or non-VA as needed from the assessment of the clinical case mix status of the patient. Works in collaboration with UM Coordinator in appropriateness of admissions. Assure nursing practice is congruent with professional and regulatory standards. Serve as a contributing member of Sheridan VA, VISN, national, and/or community committees. Collaborate with VA as well as non-VA staff to assure quality and cost-effective patient care is provided. Maintain patient confidentiality. Assure patient safety is paramount in all care provided. Integrate and apply pertinent aspects of VA and Sheridan VA performance improvement programs into his/her professional practice. Utilize nursing research and literature in practice. Provides back up and assistance for the Community Care clinical RNs/Staff with coordinating care for Veterans in the Community. Provides back up and assistance to the Home Health Care Nurse in coordinating care for Veterans in the Community. Provides back up and assistance to the Traveling Veteran Coordinator. Work Schedule: 7:30am-4:00pm, Monday through Friday Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.