The Health Technician (Telehealth Clinical) serves in a generalist role to help support and manage telehealth operations. These technologies include, but are not limited to, Clinical Video Telehealth (CVT), Store and Forward Telehealth (SFT), VA Video Connect (VVC), Home Telehealth (HT) and other Telehealth applications. This position is located in our Patient Care SVCS Nursing Service at Northport VAMC with duties that may require travel. The incumbent performs full range of duties and is responsible for the day to day operations of telehealth services at the assigned location and between the assigned location and remote sites of care. The incumbent may receive guidance from more experienced staff members and may provide guidance to less experienced staff members but requires minimal supervision. Assigned duties associated with its position include, but are not limited to: Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment. Serving as a telepresenter within the scope of practice during CVT and VVC encounters including tasks such as maintaining video conferencing connection, making introduction between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter. Serving as an imager and clinical data manager for SFT clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidance. Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures. Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines. Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system. Screening patients for telehealth modality and referring patients that do not meet established criteria to appropriate care. Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations. - Provide patient education via approved material - Provide patient education and test calls using VVC - Supporting Veteran in completing patient satisfaction surveys. - Communicating effectively with clinical and administrative staff at the assigned local site an those located at remote sites of care. - Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned technology. Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records and communicating with National telehealth Help Desk to facilitate troubleshooting, repair, and coordination of replacement as necessary. Providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to technologies. - Maintains knowledge of applying extensive body of rules, procedures, and operations in telehealth-related technologies and maintains skill in variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document report and generation by keeping aware of the latest guidance and regulations. - Maintains regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues. - Arranging and completing test video calls with veterans to prepare the Veteran for clinical encounters using telehealth technologies. - Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans. Performs other related duties as assigned Work Schedule: Monday to Friday 8am to 4:30pm Financial Disclosure Report: Not required
Internal Number: 599957200
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.