Position Overview: Responsible for ensuring customer service and the front desk processes of registration, scheduling and payment collection are to CareMount Medical's standards operationally and financially.
Essential Duties and Responsibilities (including but not limited to the following): * Provide quality Customer Service to the patients and visitors courteously and promptly. * Verify and update patient account information according to Front Desk policy and procedures. * Works routinely with the Insurance Verification team to maintain knowledge of Insurance and to ensure accuracy of information is being entered. * Follow the Cash Security policy and procedures according to CareMount Medical guidelines. * Maintains work area and patient waiting room routinely and in a neat and orderly manner. * Maintain knowledge of individual physicians scheduling requirements and preferences. * Uphold a professional image and environment at the front desk within CareMount Medical. * Provide patient support and respond to requests for information in a courteous and timely manner. * Demonstrates effective communication strategies reflective of the needs of all patients, including those from vulnerable populations * Performs related work as required.
Qualifications and Education: High School Graduate and minimum of two years' experience in Customer experience, preferably in a medical practice environment.
CareMount Medical, P.C. is New York State’s premier multispecialty medical group, providing comprehensive care of the highest quality to over 665,000 patients. CareMount has more than 45 locations throughout Westchester, Putnam, Dutchess, Columbia, and Ulster counties and New York City. CareMount’s 650 physicians and advanced practice professionals cover more than 50 medical specialties. CareMount is affiliated with world-class medical institutions, including Massachusetts General Hospital and Northwell Health. CareMount offers on-site laboratory/radiology services, endoscopy and infusion suites, and operates eight urgent-care centers. CareMount physicians are featured in respected Top Doctors and Best Doctors listings, nationally and regionally. For additional information please visit: www.caremountmedical.com.