This position is responsible for customer relationship management through the effective use of technical knowledge to service and maintain the site. In addition to being a primary service engineer, incumbents provide regional technical support for resolving difficult equipment issues. This position will be used within Customer Service and applies to all modalities and requires minimal supervision. Incumbents provide leadership to one or more established work team environment/structures may provide OJT to lower level engineers.
Proactively initiates and drives the team processes that are conducive to high customer satisfaction levels and consistent business outcomes. Shares best practices within local teams and is motivated towards team outcomes. The incumbent works closely with his/her management team and other departments in collaboration with one common goal.
Identifies training opportunities for regional team members and facilitates training as needed.
Anticipates changing customer needs based on varying environments and provides guidance to team members as to how to best adapt to changing priorities.
Acts as a resource in response to escalated customer inquiries and communicates appropriate information by sharing information with the appropriate personnel or departments. The incumbent provides a positive and cohesive team image when discussing all departmental information or overall change management processes.
Identifies customer issues and provides resolution while providing the customer with the appropriate communication. Diagnoses to the component level and provides explanation of repair status and resolution to the customer, peers and internal management.
Must possess knowledge of electronics and/or biomedical as normally obtained through the completion of an associates degree in electronics.
Must posses a valid drivers license and be eligible for coverage under the company auto insurance policy.
Demonstrated proficiency in resolving complex technical problems as typically achieved through seven years exposure to the electronics/computer industry in a field service environment. Experience in diagnostic imaging equipment is required.Previous experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionally required. Knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations required. Able to share knowledge and cooperate in a team environment to achieve assigned goals and objectives take direction from team leaders and proactively complete assignments.
Bachelors degree in biomedical engineering or related education and/or experience preferred.
Additional related education and/or experience preferred.
Internal Number: 259475
About Banner Health
You want to change the health care industry – one life at a time. You belong here. You’re excited to be part of the dramatic changes happening in the health care field. In fact, you thrive on change. But you also understand that excellent, compassionate patient care is the true measure of the success of these changes. You belong at Banner Health. Our award-winning, comprehensive health system includes 23 hospitals in seven western states, primary care health centers, research centers, labs, a network of physician practices and much more. Throughout our system, skilled, compassionate professionals use the latest technology to change the way care is provided. If you’re looking to be a key contributor to a forward-looking organization, you’ll experience a wide variety of professional advantages: •Our vision for changing the future of health care gives you the opportunity to leverage your abilities to achieve something historic. •Our expansive system offers you an unmatched variety of clinical settings – from large urban trauma center to small rural hospital, ambulatory to home health. Our system also includes hospitals specializing in cancer, heart health and pediatrics. •Our many loc...ations also translate into a broad selection of exciting and rewarding lifestyle options – from the big city to the wide-open spaces. •Our commitment to healthcare innovation means you always have the latest technologies at your fingertips to help you provide the finest care possible. •The size, success and growth of our system provide you with the stability and options to pursue your desired career path. •Our competitive compensation and comprehensive benefits offer you options to complement your unique needs.